Refunds & Refund Policy

1. Refund & Return Requests

Customers who wish to request a refund, return, or cancellation should contact us as soon as possible and provide their order details and the reason for their request.

Refund and return requests should normally be made within 90 days from the purchase or delivery date. Requests received after this period may not be accepted unless the request relates to an applicable warranty, consumer guarantee, product fault, or another right that applies under Australian Consumer Law.

2. Order Cancellations

Cancellation requests must be submitted as soon as possible after placing an order. If an order has already been processed, prepared for collection, dispatched, or allocated for delivery, cancellation may no longer be possible.

Any approved cancellation may be subject to reasonable costs already incurred by PE Marine Outboards & Engines Pty Ltd in preparing or processing the order.

3. Used Outboard Motors & Marine Engines

Used engines and outboard motors may show normal signs of previous use, including cosmetic marks, scratches, paint wear, corrosion, or other age-related imperfections. These characteristics do not automatically constitute a defect or qualify an item for a refund.

Customers are encouraged to carefully review the product description, specifications, photographs, and available information before completing their purchase.

4. Incorrect or Damaged Items

If you receive an item that is materially different from the product ordered, or if an item arrives damaged, please contact us promptly and provide photographs of the item and packaging together with your order details.

We will assess the matter and determine the appropriate resolution based on the circumstances and applicable consumer rights.

5. Faulty Products

If a product develops a fault that is covered by an applicable warranty or Australian Consumer Law, we will assess the issue and provide an appropriate remedy in accordance with the applicable terms and legal requirements.

Depending on the circumstances, the available remedy may include repair, replacement, refund, or another appropriate resolution.

6. Change of Mind

Change-of-mind returns are not automatically accepted for used engines, outboard motors, marine equipment, or specially prepared orders.

Customers who change their mind after purchasing an item should contact us as soon as possible. Any return must be approved by PE Marine Outboards & Engines Pty Ltd before the product is sent back.

7. Return Conditions

Where a return has been approved, the product must be returned in the condition agreed with us. The customer may be responsible for reasonable return shipping or handling costs where the return is not due to a fault, incorrect item, or another issue covered by Australian Consumer Law.

Products that have been modified, dismantled, incorrectly installed, damaged through misuse, or otherwise altered after delivery may not qualify for a refund where the issue was caused by the customer's actions.

8. Deposits & Reserved Engines

Deposits or payments made to reserve an engine may be subject to the agreed cancellation and reservation terms. Customers should confirm the applicable terms before making a deposit or reservation payment.

9. Refund Processing

Once a refund has been approved, PE Marine Outboards & Engines Pty Ltd will generally process the refund within 7 business days.

Refunds will generally be issued using the original payment method where practical. Once processed by us, the time required for the funds to appear in the customer's account may vary depending on the payment provider, bank, or financial institution.

10. Shipping & Delivery

Delivery timeframes may vary depending on the destination, carrier, freight availability, and circumstances outside our direct control.

A delivery delay does not automatically qualify an order for a refund. Where a delivery issue occurs, we will work with the customer and the relevant carrier to resolve the matter.

11. Australian Consumer Law

Nothing in this Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

Where a consumer guarantee applies, customers may have rights to a repair, replacement, refund, or other remedy depending on the circumstances and the nature of the problem.

12. How to Request a Refund

To request a refund, cancellation, return, or assessment of a faulty product, please contact us with the following information:

• Full name
• Order number
• Product purchased
• Date of purchase
• Reason for the refund or return request
• Photographs or supporting information where applicable